Terms of Service

Terms and Conditions

Welcome to West Status, a wellness-focused personal assistant service. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before engaging with our services or accessing our website.

1. Introduction

These Terms and Conditions govern your use of West Status, including all services provided through our website and personal assistant programs. By using our services, you agree to these terms in full. If you do not agree to any part of these terms, please do not use our services.

2. Services Overview

West Status provides personal assistant services, focusing on wellness, healthcare management, and time management for caregivers and individuals supporting loved ones through healthcare journeys. Our services may include but are not limited to:

Appointment scheduling
Assistance with insurance claims and authorizations
Managing healthcare-related documentation
Wellness routines and lifestyle coaching

West Status does not provide medical advice, diagnosis, or treatment. Our services are designed to assist with administrative and wellness-related tasks only.

3. Client Responsibilities

By engaging with our services, you acknowledge and agree to:

Provide accurate and complete information, including healthcare records and personal information.
Understand that West Status is not a healthcare provider and does not make medical decisions or provide medical advice.
Respect appointment times and communication schedules agreed upon with your West Status assistant.

4. Medical Information & Privacy

West Status may require access to sensitive personal information, including medical records, to assist with your tasks. All data provided will be treated with strict confidentiality and used solely for the purpose of assisting you with healthcare management. For more details, please refer to our Privacy Policy.

5. Payment & Fees

Payment terms will be discussed and agreed upon before services begin. Invoices will be issued on a regular basis based on the agreed package or service plan.
Late payments may incur penalties, including suspension of services.
Refunds or service cancellations are subject to our company’s policy and must be discussed in writing.

6. Limitation of Liability

West Status will not be liable for any damages or losses, direct or indirect, arising from the use of our services. We are not responsible for errors or delays caused by third-party entities, such as insurance companies or healthcare providers, which are beyond our control.

7. Confidentiality

We are committed to maintaining the privacy and confidentiality of all client information. All personal data, including medical information, will be securely stored and used only as necessary to provide our services. We take appropriate measures to protect your information from unauthorized access.

8. Termination of Services

You may terminate your use of West Status services at any time by providing written notice. West Status also reserves the right to terminate services at any time for reasons including but not limited to non-payment, misuse of services, or violation of these Terms and Conditions.

9. Modifications to the Terms

West Status reserves the right to modify these Terms and Conditions at any time. Changes will be communicated via email or posted on our website. Continued use of our services constitutes your agreement to any updated terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States, and any disputes will be subject to the jurisdiction of the courts in Illinois.

For any questions or concerns, please contact West Status directly at info@weststatus.com.